This Payment Policy explains how deposits, withdrawals, fees, verification and related matters are handled at DiceSpin, operated at diccespin.nl by AccelCore Enterprise Limitada (Costa Rica) under Anjouan licence ALSI-202506031-FI2. Please read it in full before making your first transaction. By depositing funds you confirm that you have read and accepted these terms.

1. General Principles

DiceSpin is committed to processing all financial transactions securely, fairly and transparently. All payments are processed in connection with your registered player account. You may not deposit or withdraw on behalf of any third party, and all payment instruments used must be registered in your own name. AccelCore Enterprise Limitada reserves the right to refuse or reverse any transaction where these conditions are not met.

DiceSpin operates in accordance with its obligations under its Anjouan gaming licence (ALSI-202506031-FI2) and applies a risk-based approach to anti-money-laundering (AML) compliance. All accounts are subject to Know Your Customer (KYC) verification before withdrawals are approved. Full details of the verification process are set out in Section 6 below.

2. Account Currency

When you register your account at diccespin.nl you will select a base currency. The following currencies are supported:

• Euro (EUR)
• US Dollar (USD)
• Australian Dollar (AUD)
• Canadian Dollar (CAD)
• Czech Koruna (CZK)
• Norwegian Krone (NOK)
• Polish Złoty (PLN)
• Swiss Franc (CHF)
• New Zealand Dollar (NZD)

Once your base currency is set it cannot be changed. Where a payment method does not support your chosen currency, conversion will be applied at the prevailing exchange rate at the time of the transaction. DiceSpin is not responsible for any currency conversion charges applied by your bank or payment provider.

3. Deposits

3.1 Accepted Deposit Methods

The following methods are available for depositing funds into your DiceSpin account. All deposits are processed instantly unless otherwise stated.

3.2 Deposit Conditions

• The minimum deposit amount across all methods is €20 (or currency equivalent).
• DiceSpin does not currently charge fees on deposits; however, your payment provider or bank may impose their own charges, for which DiceSpin accepts no responsibility.
• All deposits must originate from a payment account or card that belongs to you and is registered in your own name. Deposits from joint accounts, business accounts or accounts belonging to a third party are not permitted.
• Funds deposited will ordinarily appear in your DiceSpin balance immediately upon confirmation from the payment provider. Bank transfers may take 1–3 business days to clear.
• DiceSpin reserves the right to request supporting documentation (such as a bank statement or card photograph) to confirm ownership of a payment method before crediting a deposit or approving a withdrawal.
• Chargebacks or payment reversals initiated without prior contact with our support team may result in account suspension pending investigation.

4. Withdrawals

4.1 Withdrawal Limits

The following limits apply to all withdrawal requests made from your DiceSpin account:

The minimum withdrawal amount is €50 (or currency equivalent). Requests below this threshold will not be processed.

4.2 Withdrawal Fee

A processing fee of €3 (or currency equivalent) is applied to each withdrawal request. This fee is automatically refunded to your account if the withdrawal is not successfully processed for any reason attributable to DiceSpin. Where a withdrawal fails due to incorrect details provided by the player, the fee may not be refunded.

4.3 Processing Times

Once your withdrawal request has been submitted and your account has passed the required verification checks (see Section 6), DiceSpin aims to process payments within 1–3 business days. The precise time funds appear in your payment account will depend on your chosen withdrawal method and your payment provider's own processing schedules.

Bank transfers may take longer than e-wallet or card withdrawals owing to banking intermediary timescales. DiceSpin is not responsible for delays caused by third-party payment processors or financial institutions once the funds have been dispatched from our end.

4.4 Withdrawal Methods

As a general rule, withdrawals must be made to the same payment method used to make the corresponding deposit (the "return-to-source" principle), in line with standard AML practice. Where the original deposit method does not support withdrawals — for example, certain prepaid instruments — DiceSpin will request an alternative method and may require supporting documentation before processing the payment.

Withdrawals are only paid to accounts or cards held in the name of the registered DiceSpin account holder. Payments to third-party accounts are strictly prohibited.

4.5 Withdrawal of Bonus Funds and Cashback

The following rules govern the withdrawal of funds associated with promotional activity:

• Casino Welcome Bonus (200% up to €1,000): Bonus funds are subject to a 30x wagering requirement on the bonus amount, to be completed within three days of the bonus being credited. Only real-money stakes on slots count 100% towards the wagering requirement; table games and live casino titles do not contribute. Bonus funds and associated winnings cannot be withdrawn until the wagering requirement is fully met. Failure to meet the requirement within the three-day window will result in forfeiture of the bonus and any winnings derived from it.
• 10% Daily Cashback: Cashback credited under the Daily Cashback programme arrives as real, withdrawable cash — not bonus money. There is no wagering requirement attached. Cashback is credited automatically to your account by 11:00 UTC each morning, provided your net losses on slots or settled sportsbook bets during the previous day's 05:00–04:59 UTC window exceed €10. There is no cap on the amount of cashback you can receive. You may withdraw cashback funds immediately, subject to the standard minimum withdrawal threshold and verification requirements.
• Sports Free Bet (100% up to €200): Free Bet winnings are withdrawable with no additional wagering requirement on top. The Free Bet stake itself is not returned as a withdrawal; only net winnings from qualifying bets placed at odds of 2.0 or greater are credited as real cash. To claim this offer, email [email protected] after making your first deposit.
• ComboBoost and Bore Draw Stakeback: Winnings generated from the ComboBoost accumulator enhancement and Bore Draw Stakeback promotions are treated as real cash and carry no wagering requirements, unless explicitly stated otherwise in the specific promotion's terms.
• Provider Prize Competitions (Pragmatic Play Drops & Wins, Spinomenal Spinoleague, Playson Blasts & Races): Cash prizes awarded through these provider-funded competitions carry no wagering requirements and are withdrawable as real funds.

4.6 Pending and Cancelled Withdrawals

Once a withdrawal request has been submitted, it enters a pending period during which it may be cancelled by you through the cashier, provided it has not yet been dispatched. If you cancel a pending withdrawal, the funds are returned immediately to your DiceSpin balance and are available for play. DiceSpin strongly advises players to consider their decision carefully before cancelling a withdrawal request.

DiceSpin reserves the right to delay or decline a withdrawal request where there are reasonable grounds to suspect fraudulent activity, incomplete verification, a breach of these terms, or a suspected breach of responsible gambling obligations. In such cases, you will be notified and given the opportunity to resolve the matter through our support team.

5. Transaction Limits and Controls

The limits described in this policy represent DiceSpin's standard account settings. Players who wish to set lower personal deposit or spending limits as part of their responsible gambling arrangements may do so at any time by contacting the support team via Live Chat or email. Such requests are actioned promptly. Requests to increase limits may be subject to a cooling-off period in accordance with responsible gambling best practice.

DiceSpin reserves the right to adjust limits at its own discretion in response to regulatory requirements or where account activity gives rise to AML or fraud concerns.

6. Identity Verification (Know Your Customer)

6.1 When Verification Is Required

DiceSpin operates a risk-based KYC programme. Verification may be triggered at any of the following points:

• Before your first withdrawal is processed
• When cumulative deposits or account activity reach a risk threshold determined by our compliance team
• At any point during your account lifetime if our compliance team identifies activity that warrants further due diligence
• Where a payment provider requires confirmation of account holder identity

No withdrawal will be released until verification has been completed to the satisfaction of our compliance team.

6.2 Documents Required

You may be asked to supply one or more of the following documents. All documents must be valid, legible and unedited:

• Proof of Identity: A government-issued photo ID such as a passport, national identity card or driving licence.
• Proof of Address: A utility bill, bank statement or official government correspondence dated within the last three months, clearly showing your full name and residential address.
• Proof of Payment Method: A photograph or screenshot of the card or e-wallet used to deposit, showing the name, expiry date and last four digits (the middle eight digits of a card number should be obscured for security). Where a bank transfer has been used, a recent bank statement confirming account ownership may be requested.
• Source of Funds / Source of Wealth: Where account activity indicates high-value deposits or withdrawals, DiceSpin may request documentation demonstrating the legitimate origin of funds. This may include payslips, tax returns, business accounts or other financial records.

6.3 Submission and Processing

Documents should be submitted via the secure verification portal within your account area, or by emailing them directly to our support team. We aim to review submitted documents within one business day, though this may take longer during periods of high demand. You will be notified of the outcome by email. If further information is required you will receive a clear explanation of what is needed.

Accounts that remain unverified after a reasonable period, or where documents submitted are rejected as insufficient, may have withdrawal requests suspended until the matter is resolved.

7. Anti-Money-Laundering and Fraud Prevention

DiceSpin is committed to preventing its platform from being used for money laundering, fraud or any other financial crime. In accordance with this commitment:

• All deposits and withdrawals are monitored for unusual patterns. Suspicious activity may be reported to the relevant authorities in line with applicable legislation.
• Players may not use DiceSpin to pass funds through an account without genuine gameplay. Any account that appears to be used for this purpose may be suspended and funds frozen pending investigation.
• Winnings derived from breaches of these terms, including use of unauthorised software, multi-accounting, abuse of promotions or collusion, may be voided and withheld.
• DiceSpin will never knowingly accept funds derived from illegal activity. Where such activity is identified, the matter will be escalated appropriately and relevant winnings or balances may be withheld.

8. Responsible Gambling and Payment Controls

DiceSpin takes its responsible gambling obligations seriously. If you are concerned that your gambling may be causing you harm, we encourage you to use the tools available to you:

• Set deposit, loss or session time limits via your account settings or by contacting support.
• Request a cooling-off period or self-exclusion at any time by contacting our support team through Live Chat or by emailing us directly.
• Seek help from independent organisations dedicated to gambling support.

Self-exclusion requests are processed promptly. Where a player has self-excluded, any remaining balance will be returned to the player's verified payment method, subject to the standard verification and withdrawal conditions set out in this policy. No promotional communications will be sent to self-excluded players.

9. Dormant Accounts

An account is considered dormant if there has been no login or transaction activity for a continuous period, as defined in DiceSpin's full Terms and Conditions. DiceSpin will make reasonable attempts to contact you before any dormancy policy is applied. Any balance remaining in a dormant account will be handled in accordance with those Terms and Conditions. Players are encouraged to log in periodically or contact support if they anticipate a long period of inactivity.

10. Errors and Disputes

If you believe a deposit or withdrawal has been processed incorrectly, or if funds are missing from your account, please contact the DiceSpin support team as soon as possible:

• Live Chat: Available directly on diccespin.nl via Intercom
• Email: Via the contact address provided in the Help Centre
• Help Centre: Self-service articles and FAQs available at diccespin.nl

Please retain any transaction references, screenshots or correspondence that may be relevant to your query. Our team will investigate and respond within a reasonable timeframe. Where an error is confirmed to have been made by DiceSpin, any shortfall will be corrected promptly. Technical malfunctions that result in erroneous credits may be reversed, and DiceSpin accepts no liability for wins arising from a system error.

11. Changes to This Policy

DiceSpin reserves the right to amend this Payment Policy at any time. Where changes are material, we will endeavour to notify registered players by email or by displaying a notice at diccespin.nl. Continued use of the site following the publication of any revised policy constitutes acceptance of the updated terms. We recommend checking this page periodically to stay informed of the current terms.

This Payment Policy was last reviewed in 2026 and applies to all accounts held at diccespin.nl.